Free shipping on every US order · 30-day returns

Shipping Policy

The Alba Store (thealbastore.com) is operated by TRUSTGLOBAL LLC. This policy explains where we ship, how long orders take, and what happens if a parcel is delayed, lost, or damaged.

Shipping Destinations

We currently ship to addresses within the United States only. Orders ship from the warehouse of our logistics partner in China, with tracking, by international carriers such as YunExpress or 4PX.

Shipping Cost

Shipping is free on every order within the United States. No minimum order value applies.

Processing Time

Orders are prepared within 1 to 2 business days, then delivered within 5 to 9 business days. Orders are prepared within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday are prepared the next business day.

Delivery Time

Once dispatched, delivery to an address in the United States takes 5 to 9 business days. Delivery times are estimates provided by the carrier and are not guaranteed. They can be affected by weather, peak seasons, or other events outside our control.

Order Tracking

A tracking number is emailed to you as soon as your parcel is handed to the carrier. If you have not received a tracking number within 3 business days of placing your order, please contact us with your order number.

Delivery Address

Please check your delivery address carefully at checkout. If you notice an error, contact us immediately; we can update the address only before the order has been dispatched. We cannot reroute a parcel once it has shipped. We are not able to refund an order that is returned to us because of an incorrect or incomplete address provided at checkout; please contact us so that we can discuss reshipping options.

Lost or Damaged Parcels

If your tracking shows no movement for an extended period, if your parcel does not arrive, or if it arrives damaged, contact us with your order number and, where relevant, photographs of the damage. We will work with the carrier and, where the parcel is confirmed lost or damaged, we will replace the item or issue a full refund.

Contact Us

If you have any questions about this policy, please contact us:

  • TRUSTGLOBAL LLC, operator of The Alba Store (thealbastore.com)
  • 5203 Juan Tabo Blvd NE, Ste 2A, Albuquerque, NM 87111, United States
  • Email: support@thealbastore.com

Last updated: November 7, 2026