Contact Us
We are happy to help with questions about The Halvorsen Wool Shawl, gift wrapping, an existing order, shipping, returns, or refunds. The Alba Store (thealbastore.com) is operated by TRUSTGLOBAL LLC.
Email Support
Email: support@thealbastore.com
Support hours: Monday to Friday, excluding US public holidays. We reply to every email within 24 hours on business days; messages received on a weekend or holiday are answered on the next business day.
Help Us Help You Faster
When contacting us about an order, please include:
- Your order number, found in your order confirmation email.
- The name and email address used at checkout.
- A short description of your question or issue.
- Photographs of the shawl and packaging, if your order arrived damaged or faulty.
Mailing Address
- TRUSTGLOBAL LLC
- 5203 Juan Tabo Blvd NE, Ste 2A
- Albuquerque, NM 87111
- United States
This is our business correspondence address. Please do not send returns to this address; to return an item, contact us first and we will provide return instructions, as described in our Refund Policy.