Refund Policy
The Alba Store (thealbastore.com) is operated by TRUSTGLOBAL LLC. We want you to be satisfied with your order. We offer 30-day returns: if your order is not right for you, you may request a return within 30 days of the delivery date, as described below.
Return Window
You have 30 days from the day your order is delivered to request a return. Requests made more than 30 days after delivery cannot be accepted.
Eligibility and Condition of Returned Items
To be eligible for a return, the item must be unused or lightly used, in the same condition in which you received it, and returned with all included accessories and its original packaging. Items showing damage caused by misuse, improper care, or wear beyond normal inspection cannot be refunded.
Small slubs (natural thickenings of the yarn) and slight variations in color between dye lots are characteristics of woven wool and are not considered defects. For hygiene reasons, a shawl that has been worn for an extended period, washed, or perfumed cannot be accepted for return unless it is defective.
If you ordered the optional gift wrapping and card, its price is refunded together with the returned shawl.
How to Start a Return
- Email us at support@thealbastore.com or use our Contact page.
- Include your order number and the reason for the return.
- We will reply with the return address and instructions.
Please do not send an item back before contacting us, as returns sent without instructions may be delayed.
Return Shipping Costs
Return shipping is paid by the customer, except where the item arrived damaged, faulty, or incorrect. We do not provide prepaid return labels for standard returns. We recommend using a tracked shipping service, as we cannot issue a refund for a parcel that does not reach us.
Refunds
Once your return arrives, we will inspect it and notify you by email. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, the funds may take a few additional business days to appear on your statement. Shipping on all orders within the United States is free, so there are no shipping charges to deduct from your refund.
Refunds are always issued to the original payment card. We do not issue refunds in cash or to a different card.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, incomplete, faulty, or is not the item you ordered, contact us within 30 days of delivery with your order number and photographs of the item and the packaging. We will send a replacement or issue a full refund, at no cost to you.
Cancellations
If you need to cancel an order, contact us as soon as possible. If your order has not yet shipped, we will cancel it and refund the full amount to your original payment method. If it has already shipped, the standard 30-day return process above applies.
No Recurring Charges
All purchases are one-time purchases. We do not offer subscriptions, and there are no recurring charges to cancel.
Contact Us
If you have any questions about this policy, please contact us:
- TRUSTGLOBAL LLC, operator of The Alba Store (thealbastore.com)
- 5203 Juan Tabo Blvd NE, Ste 2A, Albuquerque, NM 87111, United States
- Email: support@thealbastore.com
Last updated: November 7, 2026